Through the City's partnership with the Northwest Center, Worthington residents now have the opportunity to sign up for a new emergency communications tool, Smart911. Smart911 is an online tool that enables residents to create a household “Safety Profile” that is directly shared with Northwest Center dispatchers in the event that you call 9-1-1 from a registered device for assistance. This free service saves time during an emergency when seconds count.
At a time when you may be panicked, unable to communicate, or it could be unsafe to communicate, Smart911 ensures that the details you would need to tell 9-1-1 are immediately available. When creating your profile, you can include details about family members and their medical conditions or other special needs, your home layout, even your pets. When placing a 9-1-1 call from a registered device, your profile will display on the 9-1-1 call taker’s screen. This technology helps provide first responders with vital information that can help improve incident outcomes. For example, police can have immediate access to a photo of a missing person in seconds rather than minutes or hours. Fire crews can arrive at the scene of a fire knowing how many people live in a residence and the location of bedrooms, and EMS teams can have detailed information about a person’s allergies or prescriptions they’re taking.
Things to know about Smart911
Smart911 does not replace 9-1-1 calls. It is an additional tool for first responders to utilize in the event of an emergency.
If a member places a 9-1-1 call from a device that is not registered, it will not display the member’s profile information.
Creation of a Smart911 profile may only be done through the website or app. A member must have an e-mail address in order to create their profile.
Members must update or validate their profiles every six months. Smart911 maintains the data, renewals, and reminders.