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Posted on: June 30, 2020

Emergency Dispatch will Transition to the Northwest Center

Northwest center logos with worthington

The City of Worthington is on track to transition the City’s emergency 911 dispatching services to consolidate with the Northwest Regional Emergency Communications Center. The Division of Fire & EMS dispatching will take place through the Northwest Center beginning on July 7, 2020, with the Division of Police dispatching following on September 7, 2020.

What it means to youMedic1

There is NO CHANGE to who responds when you call 911. Your Worthington Firefighter/Paramedics and Worthington Police Officers will still respond when you call 911. There are several benefits to moving the City’s 911 dispatching to the Northwest Center. These include: 

  • Reduced time for emergency help to arrive for people who call 911 from their cell phones 
  • Enhanced training for communication technicians who stay on the line with the caller while a separate technician dispatches emergency help
  • Resources for Worthington to stay current with advances in 911 technology and operations 
  • Greater capacity to manage large-scale emergency events 
  • More exposure and training for low frequency, but high-risk events 

A detailed analysis was conducted prior to the City Council making the decision to move to the Northwest Center. See more background and documentation below. 

Smart911  Available in Worthington (starting July 7)

smart911Worthington residents now have the opportunity to sign up for a new emergency communications tool, Smart911. This tool will provide communications technicians at the Northwest Center with vital information about participating residents to share with first responders.

You can easily create your secure “Safety Profile” at

The safety profile will automatically display to emergency communications technicians when a 911 call is placed from a phone number associated with a Smart911 profile. This technology helps provides first responders with vital information that can help improve incident outcomes. For example, police can have immediate access to a photo of a missing person in seconds rather than minutes or hours. Fire crews can arrive at the scene of a fire knowing how many people live in a residence and the location of bedrooms and EMS teams can have detailed information about a person’s allergies or prescriptions they’re taking. Sign up for Smart911 today! 

See complete details and background information here

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