When to Call Police

When to call 911

Call 911 when it is an emergency requiring immediate response from the police, fire or ambulance and where a person’s life is or could be in immediate danger. Examples are a crime in progress, an assault, a fight, a robbery or theft, etc; a fire in a commercial building, house or car; a gas leak; or a medical emergency like a heart attack, stroke or car crash with injuries.

When to call the non-emergency number – 614-885-4463

For non-emergency police help, you can call the non-emergency number, 614-885-4463, 24 hours a day. Using the non-emergency number keeps 911 available for true emergencies. The non-emergency number can be used to report a situation that does not pose an immediate threat to life, bodily injury, or major property damage or loss, a situation that does not require an immediate police response, or to report an offense where the suspect is no longer at the scene. See more non-emergency call resources below.

When to call 911 graphic for free use

Suspicious Activity: People aren't suspicious... Behavior is

The way a person looks, or if they are unfamiliar to you, does not make them suspicious. Behavior or activity can be suspicious, but people are not. This awareness can reduce bias and assist dispatchers in evaluating the appropriate response. Knowing what to look for before calling police helps call-takers assess the situation and respond appropriately.

Suspicious Activity Banner

 Learn more about what to know before you call the police.

Other 911 Resources

Non-Emergency Calls

The Police non-emergency number, 614-885-4463, is answered by the Northwest Center. Dispatchers will provide non-emergency related information, or redirect callers to the appropriate party. Remember to CALL 911 in an emergency

To request a copy of a police report, please call the Worthington Police Administration office at 614-436-6595 or submit your request online.

Fire & EMS
The non-emergency Fire & EMS administrative phone number, 614-885-7640, will continue to be answered at the Worthington Division of Fire administrative office during normal business hours, Monday through Friday from 9am to 5pm. People calling the Fire administrative number after hours will hear a recording and be able to leave a message for administrative staff. Please do not leave emergency information on voicemail after hours. For emergency assistance, please hang up and dial 911. 

Service Requests
People wishing to make a non-emergency service request to any of our City departments are encouraged to use our online service request system available 24/7. Please follow this link and select the appropriate category to submit your request. Responses will be handled Monday through Friday during regular business hours. If you have an emergency, please call 911.